Control Union Argentina S. A.

What is ISO?
ISO 9000 is a family of standards developed by the International Organization for Standardization, in Geneva, that stipulates a number of requirements which any production or service process should comply with in order to ensure that quality is effectively implemented. This organization defines quality as excellence in process-execution so as to totally fulfill clients’ needs, and an ongoing search for service improvement.

How ISO Improves the Issue of Warrants Certificates
Some of the main concepts included in these standards are:
• Operating manuals for all processes.
• Control by contrasting interests.
• Preventive and corrective controls.
• ISO’s internal and external audits.
These concepts ensure all holders of Control Union Argentina Warrants that our certificates have undergone a process according to standards stipulated in manuals audited and certified by a renowned international agency. In turn, this agency carries out periodical audits whereby certification may be withdrawn if processes do not comply with such standards.

How to Get an ISO Certification
To be awarded an ISO 9001:2000 certification, Control Union Argentina has worked for over a year to redesign all work processes, and create operating manuals. Later, we developed an implementation process to train all our personnel on ISO standards and compliance. ISO representatives carried out three audits before the final audit, whereby all processes and warehouses, as well as commodities inspection and control operations, were audited.

Control Union’s Quality Policy
As an ongoing search for service improvement and client satisfaction, Control Union Argentina believes it is essential to keep a quality insurance system following ISO 9001:2000, at all Company levels.
We believe that today, and in the near future, in view of the overwhelming supply of information in the market, what will make a difference between one service company and the rest, will be excellence in performing that service. This difference will be closely linked to the quality of the procedures involved in fulfilling an operation. Thus, we promote the system’s effective implementation, providing the necessary human and material resources. The Quality Manual and System Standards should be dynamic and motivating documents, including continuing and ongoing improvements of the company’s quality system. Our policy is based on fulfilling our clients’ expectations. In order to do that, we set up service specifications, with details of all agreements and obligations, and we request our clients to evaluate Control Union’s service quality.